Return & Refund Policy

At Ceris by Gammians, we are committed to providing you with high-quality products and a satisfying shopping experience.

1. Returns

Due to the nature of our skincare products, we generally do not accept returns or exchanges once a product has been opened or used for hygiene and safety reasons.

A return may be considered if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product was damaged during delivery.

Please contact us within 48 hours of receiving your order and provide clear photos/videos of the product and packaging.

2. Refunds

If your return request is approved, we will provide a refund according to the circumstances of the case.

Refunds may be issued through the original payment method or another mutually agreed payment method.

Please note that shipping charges may be non-refundable unless the issue was caused by an error on our part.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. After reviewing the issue, we may offer:

• A replacement product, or

• A refund, depending on the circumstances.

4. Change of Mind

We do not accept returns or refunds simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product.

5. Order Cancellation

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

6. How to Request a Return or Refund

To request a return or refund, contact us through our official customer support channel with:

• Order number

• Reason for the request

• Photos/videos of the product and packaging, where applicable

Our team will review your request and respond as soon as possible.

7. Important Note

We recommend performing a patch test before using any skincare product. Individual skin reactions can vary.

Ceris by Gammians reserves the right to refuse a return or refund request that does not meet the conditions stated above.